F.A.Q


What is CoutLoot?

CoutLoot is a Fashion re-commerce service to Buy & Sell Preloved Fashion. Preloved – Prevously Loved/ Preowned

How do I sell on coutloot?

Selling on CoutLoot is very easy. Just go on to the sell section in the app and fill in all the details with product images & other information. Our Fashion expert will review each submission for visual quality check as per the details provided. Once approved, your listing will be made live and a free pickup for your items shall be initiated. Once received, our experts will physically check for quality of your products and approve the listing once quality checks are cleared.

What happens once my pick-up has reached you but the product gets rejected?

A pick up that has reached us only gets rejected in the case of quality issues. In this case, CoutLoot gives a choice to the seller to donate the product for charity or have it back for an operational cost which the seller has to pay for. The cost depends upon no of items rejected and which city are they being shipped to. The cost is decided by our third party logistics partner.

What modes of payment do you accept?

Credit Cards, Debit Cards, Net Banking, CoutLoot Credits & Cash On Delivery

What are the brands you accept?

All popular brands from hi-street to luxury

For how long is my product listed on Coutloot?

Your product is listed for a minimum period of 6 months from the day of listing. However, the seller can request to keep it listed for more days just in case if the product is still unsold

What happens if the product doesn’t sell?

If it doesn’t sell within 6 months, CoutLoot will give the product back to you for free or upon your request keep it listed for more duration

What is the return policy?

Please refer to the returns policy section on the app

What’s in it for the Buyer?

LOOT the best brands at insane discounts. Everything like new, Everything in Mint condition and Everything that looks good.

What’s in it for the Seller?

Clean out your closet, Sell unused branded shoes, bags, clothes & accessories and earn easy cash. CoutLoot takes care of all the hassles from free pickups, product shoots,quality checks to delivering the products to the buyer and handling all the other processes involved

How much does Coutloot charge per transaction?

CoutLoot charges only 20% commission for all the services provided

Do you offer International Shipping?

No, we currently do not offer any international shipping yet

I cannot find answers to my questions, how do I reach Customer Service?

Just reach out to us on hi@coutloot.com or care@coutloot.com and we’ll be on it right away

What if I want to cancel my order?

Buyers can cancel their orders after placing them until dispatch. Once dispatch from our warehouse, the buyer can only cancel the order after accepting the delivery and placing a return request. Since, we ‘ve already paid for all the logistics once the order is dispatched

Which cities do you operate from currently?

CoutLoot currently gives free pickups to it’s sellers in Mumbai, Delhi, Pune & Bangalore. However, CoutLoot delivers to it’s buyers all over India

What if my order is received in a damaged condition?

If the received order is in damaged condition, CoutLoot will immediately process a full refund on the order within 3 working days once the return is received.


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