FAQ (FREQUENTLY ASKED QUESTIONS)

Product Selling

1. How do I sell on Coutloot Swipe?

• Download and register on the Coutloot Swipe App.
• There is a "LIST" option in the bottom center of the homepage.
• Tap on that and follow the instructions.
• After you're done, our experts will review and approve/disapprove your listing.
• You will be notified once your product has been sold.

2. How to sell faster?

• Post on Instagram, Facebook, and Twitter saying 'Hey guys! Check out my closet on Coutloot and shop some cool stuff.
• Text your friends.
• Spread the word on Whatsapp groups and let everyone know about your closet on Coutloot.
• Other than that, you can also use our Promotional Plans to increase the number of your sales.

3. What products can I sell on Coutloot??

• You can sell fashion [clothes, accessories, jewellery, etc]
• Books
• Electronics [phones, laptops, tablets, etc]

4. How do I price my products?

• Go to "Profile" in app
• Tap on "My Transactions" under Manage section in the Coutloot Swipe app.
• There you can check your earnings.

5. Why do my listings get unapproved/rejected?

• If you have submitted a damaged product or poor quality image or video your listing will be rejected.
• Please check your email to know the exact reason for your product getting rejected.

6. How long does it take for my product to get approved?

• Your product will be approved within 2 minutes of you listing it.

7. How to set the right price of the product?

• You can easily set a price by checking at what price other sellers are selling similar products.

8. An item which I listed is no longer available to me. What should I do now?

• Tap on your Profile and go to 'My Listings' under Manage section
• Tap on Edit
• Then tap on the delete option.
• Then choose the option suitable to you, and your product will be removed.

Payments

1. My item just got sold. When do I get paid?

• If its an online payment then amount will be transferred to your bank account once the buyer verify the delivery of the product.

Pick Up and Tracking

1. As a seller if I receive an order then how to schedule a pick up?

• You will have to self deliver the product. Currently, we don't provide any logistics service.

Buyer

1. Are there any categories of products that are non-returnable?

• Return is totally managed by the seller. It depends on the seller whether he/she is providing any return option.

2. What do I do if my order is received in damaged condition?

• You can request for 'return' to seller.
• In case of online payment if seller agrees then your money will be refunded to your source account.

3. For how long can I hold the products in my cart?

• You can hold the product in your cart for 24 hours.

4. The pictures shown on the site and the product I have received are not the same. What should I do?

• You can request a 'return' or exchange the product.
• In the future, you can chat with the buyer and ask for more images of the product before buying it.

Orders

1.How to place an order on Coutloot?

• You can easily place an order once you select the product, and add it to the cart.
• Then add address
• Next you can select the payment option and then tap on "Place Order"

2. How to change quantities of Orders in the cart?

• To change the quantity, you can open your product in the cart and there you can easily increase or decrease the product quantity by Taping on + or - option.

3. I received a different item from the one that I ordered. What should I do?

• You can report to us on support@coutloot.com

6. I got an error while placing the order. I'm not sure if the order is placed.

• Please write to us on support@coutloot.com with your phone no and email id and our customer care executive will get back to you.

Payments

1. How can I pay for my order at Coutloot?

2. What should I do if my payment fails?

• Please write to us on support@coutloot.com our customer care team to assist you further.

3. What happens to my deducted money from my debit card/credit card for an unsuccessful order?

• If the payment was made Online/Net Banking/Paytm, the amount will be transferred to your source account.

4. I was unavailable at the time of delivery. How can I get my order now?

• You can reach out to the seller or write to us on support@coutloot.com if you face any issue.

Cancellations

1. I accidentally placed an order. Need to cancel right away?

• You can reach us on support@coutloot.com